Frequently Asked Questions

Orders

 
Your order was successfully placed if you received an order confirmation email from us.
 
It may have fallen within the Spam or Junk Folder. If the order confirmation was not found, please let us know via letstalk@ourcase.co
 
Because each product has a distinct production period, shipping time is determined by the quantity of your order and the destination country. To track your orders/concerns, feel free to send us an email via letstalk@ourcase.co
 
You can send us an email along with your order and details within (4) hours after purchase. Our team will fix it right away if stocks are still available.

Payment

 

We accept:

  • GCASH payments
  • UnionBank and BPI bank deposit
  • PayPal

Shipping

 

Metro Manila

  • Standard Shipping: Gogo Xpress
  • Same-day delivery: Lalamove/Grab Express/Mr. Speedy (fee shouldered by buyer)

Provincial

  • Standard Shipping: Gogo Xpress

Nationwide and International Shipping

  • LBC
  • DHL
  • J&T Express
  • 2Go